How can we help you?


Transactions

How do I transfer money?
  1. Choose “Send EUR”

  2. Add a recipient from your phone contacts

  3. Enter your amount or choose from the list of the proposed sums of money

  4. Add a payment description (or a photo)

  5. Click on “Send”

  6. Confirm the payment with your PIN code
How do I request payment?
  1. Choose “Request EUR”.

  2. Choose a recipient from your phone contacts

  3. Enter your amount or choose from the list of the sums that are listed

  4. Add a payment description (or a photo)

  5. Click on “Request”

  6. Confirm the request with your PIN code
How can I request money from a group of people?
  1. Establish a user group under “Groups”

  2. Open the new group and add members to it

  3. When all of the members have been added, check those from whom you wish to ask for money and click on “Request EUR”

  4. Enter your amount or choose from the list of the proposed sums of money

  5. Add a payment description (or a photo)

  6. Click on “Request”

  7. Confirm the request with your PIN code
Where can I review my full payment history?

You can review your payment history in two ways:

  1. Go to the “Reports” section on the app

  2. Ask for a printout of transactions to be sent to your E-mail address:  “System>Reports>Choose reporting period>Enter E-mail for report.” To get a report by E-mail, you must link and confirm your E-mail address under “System”
How long does it take to transfer money between registered Monea users?

Usually it takes less than a minute, but there are situations (usually late in the evening or at night) when transfers take longer for reasons for which Monea is not responsible.  For instance, bank services may be suspended for a brief period of time, which means that the money cannot be transferred right away.  Monea always tries to transfer the money as quickly as possible.

Is there a fee for transferring money via Monea?

Yes, the commission fee for using the Monea app is 2% (two percent) of each transaction sum (the minimal fee is EUR 0.05 and the maximum fee is EUR 1.80 per transaction). This commission is applied in the cases of transfers between registered Monea app users. In the case of transfers to Monea's pre-defined receivers (available under section "Bills") a fixed commission of 2% (two percent) is added to the transferred amount.

Who pays the commission fee if money is requested from another user?

The commission fee is always paid by the user who is transferring the money

Can other users and third parties see my account number?

No

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+371 27679709
Monea support phone number
Business days
from 9:00 AM to 5:00 PM

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Complaints and questions are usually reviewed within 24 to 48 hours after they are received, except for weekends.

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